FREE SHIPPING AND RETURNS
Mysamoon.com is a brand that aims at the principle of unconditional customer satisfaction in online shopping. Shipping is free on all your orders.
Free shipping: All your orders are sent free of charge by UPS Cargo. Your domestic orders will be sent to your registered delivery address by cargo within 3 working days. Your international orders will be sent to your registered delivery address by cargo within 7 working days at the latest. Please check your shipping address before placing your order.
In accordance with the relevant legislation; By service providers (postal-cargo companies), during the delivery of postal items to the recipient; as a minimum; The name, surname, TR identity number of the recipient (passport number for foreign nationals, the number of the internationally valid document or the number of the document used to determine the identity issued by the Turkish authorities) are recorded and kept confidential for at least two years to present to the relevant authorities when necessary. is stored. If the buyer does not want to give his identity information, the shipment is not delivered, it is returned to the sender.
Free Return Shipping: If you want to return the product you purchased, within 14 days from the date you receive the order. customercare@mysamoon.com You can create a return request by contacting us at the address and send your shipment free of charge from any UPS Cargo branch. After you create a return request, you will be called by us to discuss the reason for your return in detail.
RETURN TERMS
Return Right Within 14 Days: You can send the products you want to return within 14 days from the date you receive the order by creating a return request. In order for the products to be returned, they must comply with the return conditions. Returns of products whose original packaging is damaged, used and cannot be purchased by another customer are not accepted.
Free Returns: The products you want to return customercare@mysamoon.com If you create a return request by contacting us at the address and send it with UPS Cargo, you will not pay the shipping fee.
Change from Showroom: You can replace the products you purchased from Mysamoon.com with the product you want from the Mysa Moon Showroom within 14 days from the date of receipt of the order. If you want to change the size of the product you purchased from Mysamoon.com, contact us. customercare@mysamoon.com You can send your new size request by contacting the address. After your new size request is approved, you can send the product to us via UPS Cargo. Size changes can be made online, but model changes are only made in Mysa Moon Showroom.
Your Return Received Mysamoon.com Information: You will be notified by e-mail when your return reaches us.
Pay back: If the products you return comply with the return conditions, the refund process will be completed within 3 working days and sent to your bank. While the refunded amount is reflected on the credit cards in an average of 1-3 business days, this process may take longer depending on your bank. Refunds of installment payments are made in installments as per bank processes. You can follow up the refund process by contacting your bank.
For support customercare@mysamoon.com You can send an e-mail to
Our Return and Showroom Address:
Harbiye Mah. Abdi İpekçi Caddesi Altın Sok. Ahmet Kara Business Center No.2 Floor.4 D.18 Sisli/Istanbul
Free Return Shipping Customer Code
UPS Shipping: 5A9Y33